Effective Date: March 5, 2025

At Black Card Boys, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below.

1. Refund Policy

We offer refunds under the following conditions:

  • Digital Products & Services: Due to the nature of digital goods and services, we do not offer refunds once the product or service has been accessed, downloaded, or used. If you experience issues with your purchase, please contact our support team for assistance.
  • Physical Products: If you are unsatisfied with your purchase, you may request a refund within 30 days of the delivery date, provided the item meets our return criteria (see below).

2. Return Policy

We accept returns for eligible physical products under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 30 days of the delivery date.
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Non-Returnable Items:

  • Digital products and subscriptions.
  • Items marked as “Final Sale” or “Non-Refundable.”
  • Personalized or custom-made products.

3. Exchanges

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will replace the item at no additional cost to you. If a replacement is unavailable, we will issue a full refund.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact our customer support team at support@blackcardboys.com with your order details.
  2. Provide a reason for your return or refund request, along with any necessary supporting information (e.g., photos of defective items).
  3. Our team will review your request and provide return instructions if applicable.

5. Refund Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your payment provider.

6. Cancellations

  • Physical Products: Orders can be canceled within 24 hours of purchase if they have not been shipped.
  • Digital Products & Services: Cancellations are not allowed once the service has begun or the product has been accessed.

7. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

📧 Email: support@blackcardboys.com
📍 Address: Calgary, Alberta – Canada